This site belongs to: Serai.Global GmbH

The TEATIME.HOUSE online Shop has been created for the sale to private consumers of teas and infusions, tea accessories, spices and a selection of gift packs.

The sale is governed by these General Conditions and by the procedures indicated in detail in the various sections of this site under the respective headings PAYMENT METHODS, DELIVERY TIMES and DATA PROTECTION which are deemed an integral and substantive part of the sale contract. We would therefore invite the Customer, before submitting the order, to carefully read the sales conditions as identified above and the information contained therein, and to print or save the same on another permanent support accessible to him/her.

Any amendments or new sales conditions will be notified promptly to the customer and will take effect from the time of publication on the website, being applied only to sales concluded following the publication of the same.

The submission of the order by the Customer is deemed valid as acceptance of the sale conditions in force at that time.



1.1 These terms and conditions apply to all orders you make as a consumer at TeaTime.House Owned by Serai.Global GmbH (hereinafter:, in their version valid at the time of the order.

1.2 Our deliveries, services and offers are made exclusively on the basis of these terms and conditions. The inclusion of a customer’s terms and conditions, which contradict our terms and conditions, is hereby assertively rejected.

1.3 Contract languages is German. However, the translations in English and Italian are also available.

1.4 You can view the current terms and conditions on the following website:


2.1 The presentation of goods in our online shop does not represent a binding offer.

2.2 Only by clicking the button „Place order“ you give a binding purchase offer (§ 145 BGB).

2.3 Upon receipt of the purchase offer you will receive an automatically generated email with which we confirm that we have received your order (confirmation of receipt).

2.4 A purchase agreement is only concluded if we explicitly declare acceptance of the purchase offer or if we send the goods to you without prior explicit declaration of acceptance.

2.5 Orders are only possible in household quantities, unless otherwise agreed upon.


The prices stated on the product pages do not contain the statutory value-added tax or shipping costs. The value-added tax will be calculated according to the shipping address/country and will be added to the final price. Additional charges such as customs duties and value-added tax may apply when shipping to non-EU countries. These charges are not covered by the shipping charges.


We charge the purchase price at the time of the order.


5.1 A right to set-off is only granted to you if your claim has been legally established or is not denied by us.

5.2 You can only exercise a right of retention if your claim is based on the same contractual relationship.


Unless otherwise agreed, the goods will be delivered from our partner tea shop: Tea Time Trieste, Piazza Silvio Benco, 3, 34122 Trieste TS, Italy

6.2 If not all ordered products are in stock, we are entitled to partial deliveries as far as this is reasonable for you. Any deadlines begin with the receipt of the last partial delivery.

6.3 When ordering loose goods, i. e. goods which are weighed individually, there may be deviations in quantity. The price to be paid is determined on the basis of the basic price. The basic price is expressed in EUR per unit of measure (for example EUR per 100g). The price to be paid by the customer then refers to the actually weighed quantity. This may lead to slight differences between the price quoted in the shop when the order is placed and the actual invoice price. However, we always try to keep such a deviation as low as possible.

6.4 The delivery of ordered goods is subject to the availability of the goods. If these are not available at the time of order, the customer will be notified of the expected delivery date and the order will be placed on hold. As soon as the goods are in stock, the shipment will be sent to you without any further notification. In the case of non-availability, in particular because a limited stock of goods marked as such (for example, seasonal tea) is exhausted, the customer will be informed by us. Already paid costs will be refunded immediately.

6.5 Shipping cost in all EU countries is 6.5 euros. Delivery time in Italy is 2-3 days and 7-10 days in other EU countries.


7.1 The goods remain our property until full payment of the purchase price.

7.2 If you are a business person within the meaning of § 14 BGB, the following applies in addition:

  • We reserve the right to ownership of the goods until full settlement of all claims arising from the current business relationship. Prior to the transfer of ownership of the reserved goods, a pledge or security transfer shall not be permitted.
  • The goods may not be sold by you in the ordinary course of business. In this case, you are already assigning to us all receivables in the amount of the invoice amount which you are entitled to from the resale. We accept the assignment, but you are authorized to collect the receivables. If you fail to meet your payment obligations properly, we reserve the right to collect claims ourselves.
  • In case of connection and mixing of the reserved goods, we acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of the processing.
  • We undertake to release the securities to which we are entitled upon request insofar as the realizable value of our collateral exceeds the claims to be secured by more than 10%. The choice of collateral to be released is up to us.


In the event that you are a consumer within the meaning of § 13 German Civil Code (BGB), ie. you purchase the goods for purposes which are predominantly not attributable to your commercial or self-employed activities, you have a right of withdrawal in accordance with the following provisions.


You have the right to revoke this contract within a period of fourteen days without giving reasons. The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has possessed the goods. To exercise your right of revocation, you must inform us of your decision to revoke this agreement by means of a clear statement (e.g. a letter or email). In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.


If you revoke this contract, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) within a period of fourteen days from the date on which the notification of your revocation of this contract has been received by us. For such repayment, we will use the same payment you used in the original transaction, unless otherwise agreed with you. In no case will you be charged for these repayment fees. We can refuse the repayment until we have received the goods or until you have proved that you have returned the goods, whichever is earlier. You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation. The time limit is met if you send the goods before the expiry of the period of 14 days. You bear the direct costs of returning the goods. You must pay for a possible loss of value of the goods only if this loss in value is attributable to a handling which is not necessary for the examination of the quality, characteristics and functioning of the goods.

End of revocation

8.1 The right of withdrawal does not apply in the case of the delivery of goods which are not prefabricated and whose manufacture is based on an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer, when delivering goods that quickly spoil or their date of expiry would be quickly exceeded, in the case of the delivery of sealed goods which are not suitable for return on grounds of health or hygiene, if their seal has been removed after delivery or when goods have been mixed with and have become inseparable from other goods after delivery due to their nature.

8.2 Please avoid damage and contamination. If possible, please return the goods to us in original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide adequate packaging for adequate protection against transport damage in order to avoid claims for damages due to defective packaging.

8.3 Please contact us before returning the goods to announce the return. This enables us to assign the products as quickly as possible.

8.4 Please note that the procedures set out in the preceding paragraphs 2 and 3 are not a prerequisite for the effective exercise of the right of revocation.


9.1 If goods are delivered with obvious transport damages, please report such faults immediately to the delivery person and please contact us as soon as possible.

9.2 The non-compliance of a complaint or contact has no consequences for your statutory warranty rights. However, you will help us to claim our own claims against the freight carrier or the transport insurance.


Serai.Global GmbH – TEATIME.HOUSE online shop, within the limits of availability as specified above, guarantees that the products delivered will be equivalent to those indicated and described on the website.

Serai.Global GmbH guarantees compliance with all the regulations governing storage and conservation of the products up to the time of delivery to the address indicated in the order. In the case of packaged products, the manufacturer is also liable for the truthfulness and completeness of the details provided on the packaging.

The images present on the website are provided to facilitate the Customer’s recognition of the products; however these photos may not always accurately reflect the appearance of the product delivered, as a result of changes in the packaging made by the manufacturer.


11.1 Unlimited liability: Serai.Global GmbH (TeaTime.House Online Shop) is unlimitedly liable for intent and gross negligence as well as in accordance with the Product Liability Act. We shall be liable for minor negligence in the case of damage resulting from injuries to life, body and health of persons.

11.2 Otherwise the following limited liability shall apply: In the case of slight negligence, we shall be liable only in the event of a breach of a fundamental contractual obligation, which is the fulfillment of which the regular implementation of the contract is permitted at first and which you may regularly rely on. The liability for slight negligence is limited to the damages foreseeable at the conclusion of the contract, which must typically be expected. This limitation of liability also applies to our vicarious agents.


12.1 Should one or more provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.

12.2 Any contracts between us and you shall be governed exclusively by German law, with the exclusion of the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG, “UNKaufrecht”).


As a service provider, we are responsible for our own content on these pages according to the general laws in line with § 7 par. 1 TMG. According to §§ 8 to 10 TMG, however, we as service providers are not obliged to monitor transmitted or stored third-party information or to investigate circumstances which indicate an illegal activity. Obligations to remove or block the use of information according to general laws remain unaffected. Liability in this respect, however, is only possible from the time of knowledge of a concrete infringement. If we become aware of any such infringements, we will immediately remove such content.


Our website contains links to external websites of third parties on whose content we have no influence. Therefore, we cannot assume any liability for these third-party contents. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not recognizable at the time of linking. However, a permanent control of the content of the linked pages is not reasonable without concrete indications of an infringement. If we become aware of legal violations, we will immediately remove such links.


The content and works created by the site operators on these pages are subject to German copyright law. The copying, processing, distribution and any kind of exploitation outside the limits of copyright require the written consent of the respective author or creator. Insofar as the contents on this page were not created by the operator, the copyrights of third parties are respected. In particular contents of third parties are marked as such. If you are nevertheless aware of a copyright infringement, we ask for a corresponding note. If we become aware of legal violations, we will immediately remove such content.